These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of Taxi service (“Service”) between you and Geeta’s Private Hire. Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Our company may change these terms and conditions at any time. Existing bookings will be at the rate booking is made.
2. We request a minimum of 24 hours notice for any online bookings. If your booking is less than 24 hours, please call our office to check availability.
3. The pick up time given by our system is just guide time from google maps, travelling time may vary as it all depends on live traffic.
4. You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage.
5. You must supply all information required on the booking form, please use the special notes box to inform us of anything.
6. Once we accept your booking you will receive an automated booking confirmation email. It will be your responsibility to check all information is correct, if any information in confirmation emails checked by you is wrong like wrong pick up date or time either from home or airport you may have to pay for full journey. If we have to send our driver on different date you have to pay for another journey and if we can not accommodate due to last minute we will not be responsible to provide you a taxi.
7. If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
8. For airport pick up our driver will wait up to 90 minutes, without having made contact with the passenger. If after 90 minutes driver still has not made contact with passenger, this will result as a no show & no refund will be offered.
9. If you need to cancel your booking, please contact Geeta’s Private Hire as soon as possible. We will be happy to cancel & refund a booking as long as we have 24 hours notice. If you cancel a booking within 24 hours before your pickup time, you will be charged for full journey.
10. We take complaints very seriously and investigate every complaint thoroughly. Please email or call us quoting your reference number and as much information as possible.
11. You shall be responsible for the behaviour of all the passengers in the car during the journey. In the event the vehicle is damaged or soiled, you will be charged a minimum cleaning charge of £100 to cover valeting costs and any loss of earnings whilst the vehicle remains off the road.
12. Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so.
13. Our company will track all incoming flights, to ensure our driver reaches you at your specified time.
14. Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
15. Our company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.
16. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat. Please note that the installation of the child seat must be carried out by you.
17. In the event that our driver does not answer your phone call please contact us. You can always get in touch with your driver as you receive driver’s contact details before your journey with us. For some reason if our driver doesn’t turn up at airport to pick you up we will send you another driver to pick you up and give you full refund if you have booked GOLD service but if its SILVER we will send you another driver but you wouldn’t be entitled for any refund.
18. We reserve the right to change without notice, your Minicab, Taxi, and Chauffeur or Chauffeur driver at any time if necessary. Our company maintains a strict non-smoking policy in all its vehicles. Eating, drinking and smoking are not permitted in our vehicles.
19. All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.
20. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our sub-contractors shall not be held responsible/liable for any loss/damage to such property.
21. If the car breaks down during your journey, our company will endeavour to arrange an alternative car to complete the journey as soon as possible.
22. Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
23. It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.